Terms of Purchase for Sharkcleak

These Terms of Purchase (“Terms”) govern your purchase of products (including innovative upright, cordless, stick, robot vacuums, high-quality steam mops, and hair care products) from Sharkcleak (“we”, “us”, or “our”) through our website (the “Site”). By placing an order on our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies on the Site.

1. Order Placement and Acceptance

1.1 Order Submission

When you place an order on our Site, you are making a binding offer to purchase the selected products at the listed price (in USD, as specified in Section 5). All orders are subject to our acceptance, and we reserve the right to reject or cancel any order for any reason, including but not limited to:

  • Insufficient stock of the requested product;
  • Errors in product pricing or description;
  • Suspected fraud or unauthorized payment activity;
  • Violations of these Terms or our other policies.

1.2 Order Confirmation

Upon receiving your order, we will send you an automated email to confirm that we have received your order (a “Order Receipt”). This Order Receipt does not constitute acceptance of your order. We will send a second email (“Order Confirmation”) once we have processed and accepted your order, which will include details of your purchase, shipping information, and order number. The contract between you and us for the purchase of the product(s) will only be formed when we send the Order Confirmation.

2. Product Availability and Pricing

2.1 Stock Availability

All products listed on the Site are subject to availability. We strive to maintain accurate stock information, but occasionally, products may be out of stock after an order is placed. If a product you ordered is unavailable, we will notify you via email as soon as possible and either:

  • Cancel the unavailable item(s) from your order and refund the corresponding amount (per Section 4);
  • Offer you a substitute product of similar value (with your prior consent).

2.2 Pricing

All product prices on the Site are displayed in USD (United States Dollars) and include applicable taxes (where required by law). We reserve the right to change product prices at any time without prior notice, but such changes will not affect orders that we have already confirmed via an Order Confirmation.

3. Shipping and Delivery

3.1 Shipping Timeline

  • Processing Time: We aim to process and ship all orders within 1-3 business days from the date of Order Confirmation. Processing time does not include weekends or holidays.
  • Delivery Time: After shipment, the estimated delivery time for all orders (regardless of destination) is 6-12 business days. This timeline is an estimate and may be affected by factors beyond our control, such as customs delays (for international shipments), carrier disruptions, or extreme weather conditions. We will provide you with a tracking number via email once your order has shipped, allowing you to monitor the status of your delivery.

3.2 Shipping Costs

We offer global free shipping on all orders, with no minimum purchase requirement. There are no additional shipping fees for any destination, and this policy applies to all products available on the Site.

3.3 Delivery Responsibility

We work with trusted third-party shipping carriers to deliver your orders. Once your order has been shipped and the carrier has taken possession of the package, we are no longer responsible for any loss, damage, or delay to the package. If you encounter issues with delivery (e.g., missing package, damaged goods), please contact the shipping carrier directly using the provided tracking number. If you are unable to resolve the issue with the carrier, please contact us at [email protected] for assistance.

4. Returns and Refunds

4.1 Return Eligibility

You may return any unused, unopened, and undamaged product(s) for a full refund within 60 days from the date of delivery. To be eligible for a return:

  • The product must be in its original packaging, with all tags, manuals, and accessories included;
  • You must provide your original order number and proof of delivery;
  • Customized or personalized products (if applicable) are not eligible for return, unless they are defective or damaged upon receipt.

4.2 Return Process

To initiate a return:

  1. Contact our customer service team at [email protected] with your order number, product details, and reason for return.
  2. We will review your request and, if approved, send you a return authorization (RA) number and instructions for returning the product.
  3. Package the product securely, include the RA number on the outside of the package, and ship it to the address provided in the return instructions. You are responsible for the cost of return shipping, unless the product is defective or damaged (in which case we will reimburse your return shipping costs upon receipt and inspection of the product).

4.3 Refund Processing

Once we receive and inspect the returned product (to confirm it meets the return eligibility criteria), we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase, and the amount refunded will be the full purchase price of the product (in USD), excluding any return shipping costs you incurred (unless otherwise specified in Section 4.2). Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider’s processing times.

5. Payment Terms

5.1 Currency

All payments on the Site must be made in USD (United States Dollars). We accept major credit cards (e.g., Visa, Mastercard, American Express), debit cards, and other secure payment methods as indicated on the checkout page.

5.2 Payment Security

We use trusted third-party payment processors to handle all payment transactions. These processors use industry-standard encryption technologies (e.g., SSL/TLS) to protect your payment information, and we do not store your full payment details on our servers. By providing your payment information, you authorize us to process the payment for the selected products in accordance with these Terms.

5.3 Payment Issues

If your payment is declined, we will notify you via email, and your order will not be processed until we receive a valid payment. If you believe a payment was processed in error, please contact us at [email protected] immediately.

6. Product Warranties

All products sold by Sharkcleak come with a manufacturer’s warranty (the “Warranty”) that covers defects in materials and workmanship for a specified period (varies by product). The details of the Warranty (including duration and coverage) will be included in the product packaging or can be requested by contacting us at [email protected]. The Warranty does not cover damage caused by misuse, neglect, improper installation, or normal wear and tear.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Sharkcleak shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your purchase or use of our products, including but not limited to:

  • Loss of use of the product;
  • Loss of profits or revenue;
  • Inconvenience or delay;
  • Damages to property (other than the product itself).

Our total liability to you for any claim arising out of or related to these Terms or your purchase shall not exceed the total purchase price of the product(s) in question.

8. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in our business practices, legal requirements, or product offerings. When we make changes, we will revise the “Last Updated” date at the top of these Terms and post the updated version on the Site. We may also notify you of material changes via email (sent to the email address associated with your account) or a prominent notice on the Site. Your continued use of the Site and placement of orders after the effective date of the updated Terms constitutes your acceptance of the changes.

9. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Purchase, your order, or our products, please contact us at:

Sharkcleak

Email: [email protected]

We will respond to your inquiry as promptly as possible, typically within 3-5 business days.