Refund Policy of Sharkcleak

At Sharkcleak, we want you to be completely satisfied with your purchase of our innovative cleaning products (upright, cordless, stick, robot vacuums, high-quality steam mops) and hair care products. This Refund Policy outlines the terms and conditions for requesting and processing refunds, ensuring transparency and clarity for all our customers. By making a purchase on our website (the “Site”), you agree to comply with this Refund Policy, along with our Terms of Purchase and Privacy Policy.

1. Eligibility for Refunds

To qualify for a refund, your request must meet the following criteria:

  • Timeframe: You must initiate the refund request within 60 days from the date of delivery of your order. Requests made after this period will not be considered, unless required by applicable law.
  • Product Condition: The product(s) being returned must be in unused, unopened, and undamaged condition, with all original packaging, tags, manuals, and accessories included. Products that show signs of use, damage, or missing components will not be eligible for a full refund (we may offer a partial refund at our discretion, depending on the product’s condition).
  • Proof of Purchase: You must provide a valid proof of purchase, such as your original order number, order confirmation email, or delivery receipt.
  • Exceptions: Customized or personalized products (if available) are not eligible for refunds, unless they are defective or damaged upon receipt. Defective or damaged products must be reported within 7 days of delivery to qualify for a refund or replacement.

2. How to Initiate a Refund Request

To request a refund, follow these steps:

  1. Contact Customer Service: Reach out to our customer service team via email at [email protected] with the following information:
  • Your full name and contact details (email address, phone number);
  • Original order number;
  • Date of delivery;
  • List of product(s) you wish to return for a refund;
  • Reason for the refund request (e.g., change of mind, defective product, incorrect item received);
  • Clear photos of the product(s) and packaging (if the product is defective or damaged).
  1. Receive Return Authorization (RA): Our team will review your request within 1-2 business days. If approved, we will send you a unique Return Authorization (RA) number and detailed return instructions, including the shipping address where you need to send the product(s).
  2. Ship the Product(s): Package the product(s) securely, clearly mark the RA number on the outside of the package, and ship the item(s) to the provided address. You are responsible for the cost of return shipping, unless the refund is due to a defective, damaged, or incorrect product (in which case we will reimburse your return shipping costs upon receipt and inspection of the product).
  • We recommend using a trackable shipping service to ensure the product(s) reach us safely. Sharkcleak is not responsible for lost or misplaced return packages.

3. Refund Processing Timeline

Once we receive and inspect the returned product(s) (to confirm they meet the eligibility criteria outlined in Section 1), we will process your refund within 5-10 business days. Here’s what you need to know about the process:

  • Inspection Period: Our team will inspect the returned product(s) within 2-3 business days of receipt to verify condition, completeness, and compliance with our refund rules.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase (e.g., credit card, debit card, PayPal). We cannot issue refunds to alternative payment methods unless required by law.
  • Currency: All refunds are processed in USD (United States Dollars), matching the currency of your original purchase.
  • Payment Provider Processing Time: Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider’s processing times. Most credit card issuers take 3-7 business days to reflect the refund, while PayPal or other digital wallets may process it within 1-3 business days.

4. Refund Amount

The amount of your refund will depend on the reason for the request and the condition of the product(s):

  • Full Refund: You will receive a full refund of the original purchase price (in USD) if:
  • The product is unused, unopened, and undamaged;
  • The product is defective, damaged, or incorrect (and reported within 7 days of delivery);
  • We canceled your order due to stock unavailability, pricing errors, or other issues on our end.
  • Partial Refund: We may offer a partial refund (at our discretion) if:
  • The product is used but still in acceptable condition (e.g., minor signs of use, missing non-essential accessories);
  • The product is returned after the 60-day window but within a reasonable period (and approved by our team).
  • Non-Refundable Items: Return shipping costs are non-refundable unless the refund is due to our error (e.g., defective product, incorrect shipment).

5. Special Cases

5.1 Defective or Damaged Products

If you receive a defective or damaged product, please contact us at [email protected] within 7 days of delivery. Include photos of the defect/damage and packaging, and we will arrange for a full refund or a replacement (at your choice). We will cover all return shipping costs for defective or damaged products.

5.2 Incorrect or Missing Products

If you receive the wrong product or items are missing from your order, notify us within 5 days of delivery. Provide your order number and photos of the received items, and we will either:

  • Send the correct product(s) or missing items at no additional cost;
  • Issue a full refund for the incorrect or missing product(s).

5.3 Canceled Orders

If you cancel an order before it has been shipped, we will issue a full refund within 3-5 business days. If the order has already been shipped, you will need to follow the return and refund process outlined in Sections 2 and 3 once you receive the product(s).

6. Refund Status Inquiries

If you have not received your refund within the 5-10 business day processing window, or if you have questions about the status of your refund, please contact our customer service team at [email protected] with your order number and RA number (if applicable). We will provide you with an update on the refund status and assist in resolving any delays.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our business practices, legal requirements, or customer feedback. When we make changes, we will revise the “Last Updated” date at the top of this Policy and post the updated version on our Site. For material changes, we may also notify you via email (sent to the address associated with your account) or a prominent notice on the Site. Your continued use of our services and purchases after the updated Policy takes effect constitutes your acceptance of the changes.

8. Contact Us

If you have any questions, concerns, or need assistance with a refund request, please contact our customer service team:

Sharkcleak

Email: [email protected]

We aim to respond to all refund-related inquiries within 3-5 business days.

Last Updated: 2025.09.09