Privacy Policy of Sharkcleak

Last Updated: 2025.09.09

Sharkcleak (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”), purchase our products (including innovative upright, cordless, stick, robot vacuums, high-quality steam mops, and hair care products), or interact with our services. By accessing or using our Site and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect two types of information about you: personal information (information that identifies you individually) and non-personal information (information that does not identify you).

1.1 Personal Information

We may collect personal information from you when you:

Create an account on our Site;
Place an order for our products (e.g., name, shipping address, billing address, email address, phone number, payment card details);
Subscribe to our newsletter or marketing communications;
Contact our customer service (e.g., via email at [email protected]) with inquiries, feedback, or complaints;
Participate in surveys, promotions, or contests hosted by us;
Use our Site’s interactive features (e.g., leaving reviews or comments).

The personal information we collect may include, but is not limited to: your full name, email address, phone number, postal address, payment information, account credentials (username and password), and any other information you voluntarily provide to us.

1.2 Non-Personal Information

We may also collect non-personal information that does not identify you individually. This may include:

Technical information about your device (e.g., device type, operating system, browser version, screen resolution);
Usage data (e.g., pages you visit on our Site, time spent on each page, links clicked, search queries, IP address, geographic location (inferred from your IP address));
Aggregated data about user behavior (e.g., number of visitors to a page, popular products viewed).

We may collect this non-personal information automatically through the use of cookies, web beacons, and other tracking technologies (see Section 5 for more details on Cookies).

2. How We Use Your Information

We use the information we collect for the following legitimate business purposes:

2.1 To Fulfill Orders and Provide Services

Process and fulfill your product orders (e.g., verifying your payment, arranging shipping, delivering order confirmations);
Communicate with you about your order status, delivery updates, and any issues related to your purchase;
Provide customer service support (e.g., responding to your inquiries sent to [email protected], resolving product-related issues).

2.2 To Improve Our Site and Products

Analyze user behavior and Site usage to identify areas for improvement (e.g., optimizing page layout, enhancing product search functionality);
Develop new products or improve existing ones (e.g., based on feedback about our vacuums, steam mops, or hair care products);
Test and troubleshoot technical issues with our Site.

2.3 To Send Marketing Communications

Send you promotional emails, newsletters, or updates about our products, special offers, discounts, or events (only if you have opted in to receive such communications);
Personalize marketing content to match your interests (e.g., recommending hair care products based on your past purchases or vacuum models based on your home cleaning needs).

2.4 To Ensure Security and Compliance

Protect our Site and users from fraud, unauthorized access, data breaches, or other security threats;
Verify your identity when you access your account or make changes to your personal information;
Comply with applicable laws, regulations, or legal obligations (e.g., responding to subpoenas, tax reporting requirements).

2.5 For Account Management

Maintain and manage your user account (e.g., updating your profile, processing password resets);
Provide you with access to your order history, wishlist, or other account-related features.

3. How We Disclose Your Information

We do not sell, rent, or lease your personal information to third parties for their own marketing purposes. However, we may disclose your information to the following third parties in the circumstances described below:

3.1 Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our business, providing services to you, or improving our Site. These service providers may include:

Payment processors (to process your credit card or other payment transactions securely);
Shipping and logistics companies (to deliver your ordered products to your address);
Email marketing platforms (to send newsletters or order-related communications);
IT service providers (to maintain our Site, host data, or provide cybersecurity services);
Customer service software providers (to manage inquiries sent to [email protected]).

These service providers are only permitted to use your personal information to perform the services we have contracted them for, and they are required to protect your information and comply with this Privacy Policy.

3.2 Legal and Regulatory Disclosures

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

Comply with applicable laws, regulations, or legal processes (e.g., responding to a court order, subpoena, or government request);
Protect the rights, property, or safety of Sharkcleak, our users, or the public (e.g., investigating fraud, addressing safety concerns).

3.3 Business Transfers

In the event of a merger, acquisition, sale of all or a portion of our assets, or other business transition (e.g., bankruptcy), your personal information may be transferred to the successor entity as part of the business assets. We will notify you via email or a prominent notice on our Site if such a transfer occurs, and we will ensure that the successor entity complies with this Privacy Policy.

4. How We Protect Your Information

We take the security of your personal information seriously and implement reasonable technical, administrative, and physical safeguards to protect it from unauthorized access, use, disclosure, alteration, or destruction. These safeguards include:

Encryption of sensitive data (e.g., payment information) using industry-standard technologies (e.g., SSL/TLS);
Secure storage of data on servers protected by firewalls and access controls;
Regular security audits and updates to our systems and software;
Restricting access to personal information to only those employees, contractors, or service providers who need it to perform their job functions;
Requiring strong passwords for user accounts and enabling two-factor authentication (where available).

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security, and you acknowledge that there is a risk of unauthorized access to your information.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your browsing experience, analyze Site usage, and personalize content and advertisements.

5.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites remember your preferences, track your activity, and improve functionality.

5.2 Types of Cookies We Use

Necessary Cookies: These cookies are essential for the operation of our Site. They enable you to navigate the Site, access secure areas (e.g., your account), and process orders. Without these cookies, our Site may not function properly.
Analytical/Performance Cookies: These cookies collect information about how you use our Site (e.g., which pages you visit most often, if you encounter errors). We use this data to analyze and improve the performance of our Site.
Functional Cookies: These cookies remember your preferences (e.g., language, region, saved items in your cart) to provide a more personalized experience.
Marketing Cookies: These cookies track your browsing activity on our Site and other websites to deliver targeted advertisements that may be of interest to you (e.g., ads for our robot vacuums if you previously viewed vacuum products).

5.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

View and delete existing cookies;
Block future cookies from being stored on your device;
Receive a notification when a cookie is being placed on your device.

Please note that if you disable or block necessary cookies, some features of our Site (e.g., placing orders, accessing your account) may not work properly. For more information on how to manage cookies, refer to your browser’s help documentation.

6. Your Rights Regarding Your Information

Depending on your country or region of residence (e.g., European Economic Area, California), you may have certain legal rights regarding your personal information. These rights may include:

6.1 Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if the information is inaccurate or incomplete. You can access and update your personal information by logging into your account on our Site or by contacting us at [email protected].

6.2 Deletion

You may request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain the information to comply with legal obligations or process an ongoing order). To submit a deletion request, please contact us at [email protected].

6.3 Opt-Out of Marketing Communications

You can opt out of receiving promotional emails or marketing communications from us at any time. To do so:

Click the “unsubscribe” link at the bottom of any promotional email we send you;
Contact us at [email protected] with your request to opt out.

Please note that even if you opt out of marketing communications, we may still send you non-promotional emails (e.g., order confirmations, customer service responses).

6.4 Data Portability

In some regions, you have the right to request a copy of your personal information in a structured, machine-readable format, which you can then transfer to another service provider (if applicable). To request data portability, contact us at [email protected].

6.5 Withdrawal of Consent

If you have provided consent for us to use your personal information for a specific purpose (e.g., marketing), you may withdraw that consent at any time by contacting us at [email protected]. Withdrawing consent will not affect the lawfulness of our use of your information before the withdrawal.

7. Children’s Privacy

Our Site and products are not intended for children under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe your child has provided us with personal information, please contact us at [email protected].

8. Links to Third-Party Websites

Our Site may contain links to third-party websites (e.g., social media platforms, payment processors, or partner sites). This Privacy Policy does not apply to these third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments. When we make changes, we will revise the “Last Updated” date at the top of this Policy. We will also notify you of material changes by:

Sending an email to the email address associated with your account;
Posting a prominent notice on our Site.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Site and services after the effective date of the updated Policy constitutes your acceptance of the changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our privacy practices, please contact us at:

Sharkcleak

Email: [email protected]

We will respond to your inquiry as promptly as possible, typically within 3-5 business days.