Shipping Policy of Sharkcleak

At Sharkcleak, we are committed to delivering your purchased innovative cleaning products (upright, cordless, stick, robot vacuums, high-quality steam mops) and hair care products in a timely, reliable, and cost-free manner. This Shipping Policy outlines the details of our order processing, delivery timelines, shipping costs, and related services to keep you informed every step of the way. By placing an order on our website (the “Site”), you agree to the terms of this Shipping Policy, alongside our Terms of Purchase and Privacy Policy.

1. Order Processing Time

After you receive your Order Confirmation (sent once we verify your payment and confirm product availability), we will begin processing your order. Our standard order processing timeline is as follows:

  • Processing Window: Most orders are processed and prepared for shipment within 1-3 business days.
  • Exceptions: Processing time may be extended by 1-2 business days during peak periods (e.g., holidays, sales events) or for large-quantity orders. We will notify you via email if your order experiences a delay in processing.
  • Business Days Definition: For processing and shipping calculations, “business days” refer to Monday through Friday, excluding weekends and major U.S. holidays (e.g., Christmas Day, Thanksgiving Day, New Year’s Day).

2. Delivery Timelines

Once your order is shipped, the estimated delivery time applies to all destinations worldwide, with no distinction between domestic (U.S.) and international shipments. Key details include:

  • Estimated Delivery Window: After shipment, you can expect to receive your order within 6-12 business days.
  • Factors Affecting Delivery: While we strive to meet these timelines, delivery may be delayed due to circumstances beyond our control, such as:
  • Customs clearance procedures (for international shipments);
  • Carrier disruptions (e.g., weather events, logistics bottlenecks);
  • Incorrect or incomplete shipping addresses provided at checkout.

3. Shipping Costs: Global Free Shipping

We are proud to offer 100% free shipping on all orders worldwide, with no minimum purchase requirement. This policy applies to every product in our catalog (cleaning products and hair care items) and all destinations, with no hidden fees or surcharges.

  • No additional shipping costs will be added to your order total at checkout.
  • The free shipping benefit is automatically applied to your order—no promo code or action is required on your part.

4. Shipping Carriers

We partner with trusted global shipping carriers (e.g., FedEx, UPS, DHL, USPS for U.S. deliveries) to ensure your order is transported safely and efficiently. The specific carrier for your order will be determined based on your destination, package weight, and shipping volume, but all carriers meet our standards for reliability and tracking capabilities.

5. Order Tracking

To help you monitor your order’s journey, we provide full tracking for every shipment:

  • Tracking Number Issuance: Once your order is shipped, we will send a Shipping Confirmation email to the address associated with your account. This email includes a unique tracking number and a link to the carrier’s website, where you can view real-time updates on your package’s location and estimated delivery date.
  • Tracking Limitations: For international shipments, tracking updates may be less frequent during customs clearance. If tracking information does not update within 3 business days of shipment, please contact us for assistance.
  • Lost or Stuck Shipments: If your tracking shows no movement for 5+ business days, or if your order is marked as “delivered” but not received, contact our customer service team immediately (see Section 8) for help resolving the issue.

6. Shipping Address Requirements

To ensure smooth delivery, please follow these guidelines when providing your shipping address:

  • Accuracy: Double-check your address at checkout to ensure it includes all necessary details (e.g., street number, apartment/unit number, city, postal code, country). Incomplete or incorrect addresses may lead to delivery delays, returned packages, or additional costs (which you may be responsible for if the error is due to your input).
  • PO Boxes and APO/FPO Addresses: We ship to most PO boxes and APO/FPO addresses, but delivery timelines may be extended by 2-3 business days for these locations. Contact us if you have questions about shipping to a specific PO box or military address.
  • Address Changes: Once an order is processed and shipped, we cannot modify the shipping address. If you realize you provided an incorrect address before shipment, contact us at [email protected] immediately—we will attempt to update the address if the order has not yet left our warehouse.

7. International Shipping Considerations

For customers outside the United States, please note the following additional information:

  • Customs Duties and Taxes: Sharkcleak’s free shipping policy covers only the cost of transportation. You may be responsible for paying customs duties, taxes, or import fees imposed by your country’s government. These charges are determined by your local customs authority and are not collected by Sharkcleak. We recommend checking with your local customs office to understand potential fees before placing an order.
  • Customs Documentation: We will provide all necessary customs documentation (e.g., commercial invoice) with your shipment to facilitate clearance. The documentation will include the product description, quantity, and declared value (in USD, matching your order total).

8. Missing, Lost, or Damaged Shipments

If you encounter issues with your shipment, please contact us promptly for assistance:

  • Missing Packages: If your tracking shows “delivered” but you have not received your order within 48 hours, check with neighbors, building management, or your local post office (as carriers may leave packages in secure locations). If the package is still unaccounted for, contact us within 7 days of the “delivered” status.
  • Lost Shipments: If your order does not arrive within 15 business days of shipment (exceeding our maximum estimated delivery window), we will initiate an investigation with the carrier. If the shipment is confirmed lost, we will offer a full refund (in USD) or send a replacement order at no cost to you.
  • Damaged Packages: If your product arrives damaged or in poor condition, notify us within 7 days of delivery. Include your order number, photos of the damaged product, and photos of the packaging in your email. We will arrange for a full refund or replacement, and we will cover any return shipping costs if a return is required.

9. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in our shipping partners, business practices, or legal requirements. When we make updates:

  • We will revise the “Last Updated” date at the top of this Policy.
  • We will post the updated version on our Site.
  • For material changes (e.g., adjustments to delivery timelines or shipping costs), we will notify you via email (sent to your account’s email address) or a prominent banner on the Site.
  • Your continued use of our Site and placement of orders after the updated Policy takes effect constitutes your acceptance of the changes.

10. Contact Us

If you have questions about your order’s shipping status, need help with a tracking issue, or have inquiries about our shipping policy, please reach out to our customer service team:

Sharkcleak

Email: [email protected]

We aim to respond to all shipping-related inquiries within 3-5 business days and resolve issues as quickly as possible.

Last Updated: 2025.09.09